Warranty

Lifetime Manufacturing Warranty

At LabGrownDiamonds.com, we are dedicated to providing exceptional craftsmanship and quality. Each piece of jewelry is carefully crafted and inspected before it leaves our care, and we stand behind our workmanship with a Lifetime Manufacturing Warranty.

Because many of our pieces are individually crafted, minor variations that do not affect the quality, durability, or structural integrity of the jewelry are not considered manufacturing defects.

Your jewelry is covered for the lifetime of the original purchaser against manufacturing defects in materials and workmanship. If we determine that your piece has a covered manufacturing defect, we will repair or replace it, at our discretion, at no cost to you.

The Lifetime Manufacturing Warranty does not cover:

• Normal wear and tear, including scratches, dents, misshapen or warped bands, worn or thinned prongs, and other changes that occur through normal use over time
• Damage caused by accidents, impact, trauma, misuse, or improper wear
• Damage resulting from improper cleaning, care, or storage
• Lost, chipped, cracked, or damaged diamonds or gemstones, unless we determine that the loss or damage resulted directly from a manufacturing defect. Lost center diamonds are not covered under this warranty.
• Normal changes in finish, plating, polish, or metal appearance over time, including rhodium-plating wear or discoloration caused by chemicals, environmental exposure, or improper care
  
• Loss or theft of the jewelry
  

Damage or defects caused or contributed to by repairs, resizing, alterations, or other work performed by an unauthorized third party are not covered by this warranty. This warranty is non-transferable and applies only to the original purchaser of the jewelry.

We strongly recommend contacting us before having your jewelry repaired or altered by another jeweler so we can advise you whether the work could affect your warranty coverage.

If you believe your item has a manufacturing defect, please email hello@labgrowndiamonds.com with your order number, clear photos and/or videos of the area of concern, and any helpful details about when or how the issue was noticed.

After an initial review, if the issue may qualify for warranty coverage, we will provide a prepaid insured shipping label so the jewelry can be returned to us for inspection.

If our inspection confirms that the issue is covered by our Lifetime Manufacturing Warranty, we will repair or replace the jewelry, at our discretion, at no cost to you.

If the issue is not covered by the warranty, we will explain our findings and provide an estimate for any recommended repair before proceeding with the work.

If your jewelry needs repair for something that isn't covered by our warranty, we still want to help. Please contact us and we'll review the issue and discuss available repair options and applicable costs.

Jewelry Care

To properly maintain your jewelry, remember to remove your ring when working out, gardening, swimming, showering, and when you’re doing anything that might be tough on hands or could catch your ring. Avoid spraying perfumes or other chemicals directly on the jewelry. 

Insurance 

Our Lifetime Manufacturing Warranty is not a substitute for jewelry insurance and does not cover loss, theft, accidental damage, or lost center stones.

We recommend insuring your ring or jewelry through a reputable insurance company. Most homeowners and renters insurance policies have limits on jewelry, so you may consider adding a Personal Articles policy through your insurer or look into jewelry-specific insurance such as Jewelers Mutual or BriteCo.