Refund policy

Free 30-Day Returns

At LabGrownDiamonds.com, we want you to be completely satisfied with your fine jewelry purchase. If for any reason that is not the case, we offer free returns within 30 days of delivery for eligible items.

Made-to-Order & Custom Jewelry

Most jewelry is made to order and is eligible for our standard 30-day return policy. Selecting from the sizes, metals, carat weights, diamond shapes, lengths, or other options offered on our website does not make an item a custom order.

Jewelry created or modified outside the options offered on our website is considered Custom Jewelry. This may include non-standard carat weights or lengths, metals not offered for a particular style, design modifications, or other special requests. 

We will always let you know before your order is placed if an item will be considered Custom Jewelry.

Custom Jewelry is not eligible for a refund to the original payment method but is eligible for exchange or store credit within 30 days of delivery, provided it is returned in its original, unworn condition.

Jewelry created as a replacement or redesign using Custom Jewelry store credit is final sale.

Return Eligibility & Condition

Returned items must be in their original, unworn condition, with tags and labels intact and accompanied by all original documentation provided with the purchase in order to qualify for a full refund.

A $75 documentation and packaging replacement fee may apply if original diamond documentation or required packaging is missing from the return, so please hold on to everything you receive with your order.

Items showing signs of wear, alteration, damage, or use are not eligible for a standard return. If you have a concern with your jewelry, please contact us so we can review the circumstances and determine what options may be available.

We reserve the right to limit or refuse returns or exchanges in cases of excessive or irregular return activity or suspected abuse of our return policy.

Exchanges & Other Options

If you’d like to exchange an eligible item, please contact us at hello@labgrowndiamonds.com. Items being returned for a standard exchange must meet the same condition requirements as returns.

If your jewelry isn’t quite right for you, we also encourage you to reach out even if you are outside the standard return window. While items that have been worn or fall outside the return window may not qualify for a standard return or exchange, we’re happy to review the circumstances and discuss any options that may be available, such as resizing, adjustment, repair, redesign, or exchange where appropriate.

If an issue appears to be related to a manufacturing defect, it will be reviewed under our Warranty rather than treated as a standard return or exchange.

One exchange is permitted per eligible purchase. Items received as an exchange are final sale.

Order Changes & Cancellation

Because most of our jewelry is made to order, please contact us as soon as possible if you need to change or cancel an order.

We’ll do our best to accommodate requests before production begins. Once production has begun, changes or cancellations may not be possible.

How to Start a Return

To initiate a return or exchange, please contact us at hello@labgrowndiamonds.com within the applicable return period.

Once your return is authorized, we will provide you with a prepaid insured return label along with instructions for returning your item.

Returns sent without prior authorization may not be eligible for reimbursement.

Refunds

Once we receive your returned order, we will inspect the item to verify its condition and eligibility.

If approved, your refund will be processed within 5–7 business days to your original payment method.

For credit card refunds, please allow up to one monthly billing cycle for the credit to appear on your statement.

Custom Jewelry returned in accordance with this policy will receive exchange or store credit rather than a refund to the original payment method.

Return Shipping & Packaging

For eligible returns, we will provide a prepaid insured shipping label along with return instructions. Your return is insured when you use the label we provide, follow the return instructions, and drop the package off with the carrier specified on the label.

Please do not use a different carrier, alter or reuse the return label, or leave the package at a location that does not provide an acceptance scan. We cannot guarantee coverage for packages shipped outside of the provided return instructions.

For added security, we strongly recommend dropping your return off at a staffed carrier location and obtaining a receipt showing that the package was accepted.

How to Package Your Return

1. Place the diamond or jewelry in its original packaging, and place that inside a small, rigid box that fits it securely. Free FedEx Small Boxes are available at any FedEx location and work well as the inner box if you don't have one on hand.
2. Seal and tape the inner box shut on all seams.
3. Place that box inside an outer shipping box, such as a Medium Box (UPS or FedEx, depending on the provided shipping label).
4. Fill any empty space with tissue paper, bubble wrap, or packing material so the inner box cannot shift during transit.
5. Seal the outer box securely with tape on all edges.
6. Affix the prepaid label to the outside of the outer box.
7. Drop off the package at the corresponding carrier location within 5 days of receiving your label. 
8. Important: Have the package scanned at drop-off and keep the receipt as proof of shipment until your return has been completed.

Resizing

If you order an engagement ring or wedding band and love it but didn’t quite get the ring size right, don’t worry. We’ll resize your ring for free within one year of purchase and within 1.5 sizes up or down.

Because eternity-style bands generally cannot be resized without affecting their design or structural integrity, a different size may require the ring to be remade. Please contact us to discuss available options and any applicable costs.

We will resize rings as long as we can maintain the integrity of the ring. If a ring has been resized multiple times, it may eventually no longer be possible to resize it safely. At that point, you may choose a new setting or other repair options at an additional charge in order to achieve the proper fit.

 

Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time.

Any updates will be effective upon posting and will apply to purchases made on or after the effective date of the updated policy.

Our goal is to make sure you’re completely thrilled with your jewelry. If you have any questions or concerns, please don’t hesitate to contact us so we can help make things right.